Appointment & Booking Information
Appointment times
Your doctor will always take the time needed to listen and treat your medical needs. Standard consultations are 15 minutes, for extended consultations allow 30 minutes.
Waiting times
We value your time and understand the frustration you may feel if there is an extended wait. Please call us 15 minutes before your scheduled appointment so we can give you an accurate indication of when your doctor can see you. You will always be seen the day of your appointment even if it ends up being later than planned.
At times, our doctors may not run to schedule due to circumstances outside their control and we appreciate your patience. Emergencies can happen and we do our best to treat the medical needs of whomever walks in our doors, within our capacity. This can sometimes cause delays and we thank you for your understanding.
If you have an urgent or life threatening accident or illness, please call 000 for an ambulance. The closest hospitals with emergency care are Hornsby Kuringai Hospital and Sydney Adventist Hospital.
Cancellations
If you need to cancel your appointment, please phone our receptionists. Calling to let us know will allow us to advise your doctor and give your appointment to another patient.
Medicare refunds
Medicare rebates can be claimed at the completion of your consultation, reducing the time to receive your Medicare refund.
Our location
1A Turner Road
Berowra Heights NSW 2082
Disabled parking spaces are right outside the door. There is plenty of parking just a flat stroll from the Coles carpark nearby. A pharmacy is conveniently located on-site.
Frequently Asked Questions
(If your question isn’t answered here, please don’t hesitate to get in touch with our friendly reception team on 9456 2600 or 9456 3500.)
Are children bulk-billed?
Absolutely! We understand the pressure parents can feel to meet the costs of raising a family. We bulk-bill all our patients aged 15 years and under so you never have to worry that you can’t afford to take your child to see a doctor.
How do I know if I should I book a short or long appointment?
Standard consultations are 15 minutes. Please book longer appointments for women’s health including pap smears, IUD and implanon procedures. For initial contraception discussions, only a single appointment is needed. Extended consultations are recommended for mental health, insurance reports and complex workers compensation issues, as well as when you have complicated issues or more than four areas to discuss.
How can I get my blood test results?
Your doctor will ask our receptionists to phone you for an appointment if there are any concerns with blood test results. A copy of the results can be picked up at reception if required.
Do you do travel vaccines?
Yes. We are an accredited Yellow Fever vaccination centre; can advise you on broad range of travel medicines. Keep in mind that many travel medicines need to be taken weeks or months before you travel for them to provide you with adequate protection. It’s best to book your travel medicine at the same time as booking your trip.
When is my child’s next immunisation due?
You can check the Australian Government’s current immunisation schedule here. Please remember to bring your child’s blue book when you come in for immunisations.
What kind of emergencies can we help you with?
We can help with emergencies such as work related injuries, lacerations and asthma exacerbations. For serious injuries or life threatening injuries, please phone 000 for an ambulance or go to Hornsby Kuringai Hospital or Sydney Adventist Hospital.
Do I need an appointment for a specialist referral?
If you are in regular contact with your GP and they are aware of your need for specialist care we can possibly provide this over the phone or with a quick ‘fit-in’ appointment. Please check with our receptionists for more information.
